Guest Relations

E

Equity LifeStyle Properties, Inc.

Posted 3 months ago

Full Time

South Lake Tahoe, California

In Person

Smart Summary

Responsibilities

Provide exceptional customer service to guests and residents by acting as a property liaison and handling inquiries. Responsibilities include processing payments, running reports, and coordinating with the Property Manager to ensure office efficiency.

Qualifications

You have 1+ years of customer service experience and a high school diploma or equivalent. You possess strong organizational skills, attention to detail, and computer literacy with the ability to learn new systems. You are able to prioritize customer satisfaction, address conflicts, and solve problems promptly.

Must Have Skills for ATS

customer service

organizational skills

attention to detail

computer literacy

Job Description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

ELS is hiring for the position of Guest Relations in Lake Tahoe, California.

What you’ll do: 

Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. 

Your job will include: 

  • Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone. 
  • Process payments and deposits. 
  • Run reports and submit maintenance request forms to ensure office efficiency. 
  • Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. 
  • Prioritize customer satisfaction, address conflicts and solve problems promptly. 

Experience & skills you need: 

  • High school diploma or equivalent experience.  
  • 1+ years of experience in customer service with exceptional customer service skills. 
  • Strong organizational skills and meticulous attention to detail. 
  • Computer literacy and the ability to learn new systems. 

In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

As an Equal Opportunity Employer, we welcome and thank all applicants.

Estimated compensation for this position in the states of BC, CA, CO, IL, MA, MD, MN, NJ, NY, VT and WA is:

Hourly: $17.50 - $17.50

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.

E

Equity LifeStyle Properties, Inc.

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. We offer beautiful communities and parks in the most desirable locations, while offering various homes and camping options to meet a wide variety of our customers'​ needs. Over the course of nearly 50 years in business, we have carefully grown our portfolio into a network of premier manufactured home communities, RV resorts and campgrounds in the most desirable locations in the country. Today, Equity LifeStyle Properties, Inc. owns or has controlling interest in over 400 communities and resorts in 32 states and British Columbia with more than 145,000 sites.
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