Description

JOB TITLE: TRAVELING TECHNICIAN

STATUS: AT-WILL/NON-EXEMPT

JOB SUMMARY

The Traveling Technician provides essential technical support to optometrists and physicians across multiple clinic sites to ensure efficient operations and high-quality patient care. This role performs diagnostic testing, assists with patient preparation, maintains ophthalmic equipment, and supports clinic workflows to deliver a seamless patient experience. The Traveling Technician plays a vital role in ensuring consistent standards of care across sites and must be flexible, professional, and capable of working independently while traveling regularly between clinic locations.

ESSENTIAL FUNCTIONS

1. Patient Preparation & Support: Prepares patients for eye examinations, conducts preliminary tests, records medical histories, explains procedures, and ensures a positive patient experience.
2. Diagnostic Testing: Performs pre-exam and advanced diagnostic tests, including autorefractor, visual acuity, confrontational fields, stereo/color vision, lensometry, pupil checks, motility, intraocular pressure (IOP), dilation, OCT, fundus photography, slit-lamp photography, and visual fields.
3. Clinical Assistance: Assists optometrists and physicians with minor procedures, ensures smooth patient flow, and communicates effectively with the clinical team to support high-quality care.
4. Equipment Operation & Maintenance: Operates ophthalmic diagnostic equipment, performs routine maintenance, and coordinates troubleshooting or minor repairs as needed.
5. Records Management: Accurately documents patient information, testing results, and equipment maintenance in the electronic health record (EHR) system.
6. Training & Team Support: Assists in training new technicians on diagnostic tools, workflows, and clinic procedures; collaborates with clinic staff to promote consistency across sites.
7. Inventory & Supplies: Monitors exam and procedure room supplies, reports inventory needs, and assists with stocking and ordering.
8. Compliance & Confidentiality: Follows HIPAA, OSHA, safety standards, and organizational protocols, maintaining strict confidentiality and professional ethics at all times.
9. Adheres to Organizational Policies: Maintains compliance with all company policies, procedures, quality standards, and confidentiality requirements.

Requirements

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

1. High school diploma or equivalent required.
2. Prior medical office or healthcare experience strongly preferred; ophthalmic or optometric technician experience preferred.
3. Proficiency with ophthalmic diagnostic equipment and electronic health records (EHR) systems preferred.
4. Excellent interpersonal, verbal, and written communication skills with the ability to work effectively across multiple sites.
5. Demonstrated ability to work independently, exercise initiative, and adapt to changing clinic needs.

POSITION REQUIREMENTS

1. Must successfully complete a comprehensive background check as a condition of employment, including prior to any transfer or promotion within the organization.
2. Must possess a valid California driver's license, maintain an acceptable driving record (subject to monitoring through the California DMV Employer Pull Notice program), and maintain active auto insurance.
3. Must have reliable transportation to travel between assigned locations.
4. Demonstrates cultural competence and contributes to an inclusive workplace where patients and colleagues are respected and valued.
5. Exhibits professionalism, confidentiality, and adherence to organizational policies and procedures.

PHYSICAL REQUIREMENTS

1. Ability to drive regularly between clinic sites, including maintaining focus and alertness for travel during the workday.
2. Ability to perform extended periods of standing, walking, and patient interaction during a standard shift.
3. Requires bending, stooping, stretching, and occasional lifting of up to 30 pounds.
4. Eye-hand coordination and manual dexterity sufficient to operate ophthalmic testing equipment, keyboards, and other office devices.
5. Requires normal range of hearing, vision, and speech to communicate effectively in person, by phone, and over video.