Manager in Training

Boyd Group Services

Posted 3 months ago

Full Time

, Kentucky

In Person

Smart Summary

Responsibilities

The Manager in Training is responsible for mastering the WOW Process by rotating through and certifying in CSR, Parts Coordinator, and Estimator roles. They must ensure consistent execution of the company's operating plan to provide excellent customer service.

Qualifications

You have a High School Diploma/GED and are looking to gain expertise in automotive repair processes. You will complete various role-based certifications, including CSR, Parts Coordinator, and Estimator, to understand all aspects of the shop's operations and ensure customer satisfaction.

Must Have Skills for ATS

CSR Role Based Certification

Parts Coordinator Role Based Certification

Estimator Role Based Certification

GM Onboarding

WOW Operating Way

Job Description

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Managers in Training are responsible for learning to be experts on Gerber Collision & Glass' processes and every positions’ responsibilities in the WOW Process while WOWing every customer and striving to be the best.

Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.

  • Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role.

  • Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role.

  • Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role.

  • Must successfully complete the RBC (role based competencies) for each position in the shop.

  • Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way.

Jeffersonville, IN/New Albany, IN Area

Education and/or Experience Required

  • High School Diploma/GED required.

  • College or Military background preferred.

  • Automotive technical education training preferred.

  • Completed courses specializing in repair procedures.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Pay based on experience

Boyd Group Services

Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services.
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