Boyd Group Services
Boyd Group Services
Posted 3 months ago
Full Time
, Kentucky
In Person
Smart Summary
Responsibilities
The Manager in Training is responsible for mastering the WOW Process by rotating through and certifying in CSR, Parts Coordinator, and Estimator roles. They must ensure consistent execution of the company's operating plan to provide excellent customer service.
Qualifications
You have a High School Diploma/GED and are looking to gain expertise in automotive repair processes. You will complete various role-based certifications, including CSR, Parts Coordinator, and Estimator, to understand all aspects of the shop's operations and ensure customer satisfaction.
Must Have Skills for ATS
CSR Role Based Certification
Parts Coordinator Role Based Certification
Estimator Role Based Certification
GM Onboarding
WOW Operating Way
Job Description
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
Managers in Training are responsible for learning to be experts on Gerber Collision & Glass' processes and every positions’ responsibilities in the WOW Process while WOWing every customer and striving to be the best.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role.
Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role.
Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role.
Must successfully complete the RBC (role based competencies) for each position in the shop.
Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way.
Education and/or Experience Required
High School Diploma/GED required.
College or Military background preferred.
Automotive technical education training preferred.
Completed courses specializing in repair procedures.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details:
Pay based on experience
Boyd Group Services
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