CONTIGENT UPON CONTRACT AWARD

Location: Federal Services; IA

Key responsibilities

- CRM & DATA MANEGEMENT

Assist with cleaning, organizing, and maintaining CRM date within Zoho CRM. Help track leads, contacts, and customer activity. Support ongoing CRM organization and improvement efforts. 

- ZOHO ONE SUPPORT & AUTOMATION

Assist with Zoho One applications, including CRM, Campaigns, Forms, and Flow. Help ensure systems and workflows are functioning properly. Support troubleshooting and testing activities. Assist with automation setup and workflow updates. 

- MARKETING AUTOMATION 

Support lead capture workflows from website forms. Assist with website visitor tracking tools and reporting. Help support automated email follow-ups and marketing workflows. Assist with integrations and automation-related tasks. 

- PROCESS IMPROVMENT 

Help document workflows and procedures. Identify opportunities to improve efficiency and reduce manual work.  Support implementation of new marketing and lead management processes. 

- COLLABORATION 

Work directly with the Marketing Manager on marketing operations initiatives. Provide support for marketing systems and tools. Participate in team meetings and project activities as needed. 

Experience 

- Proven experience in collaboration, process improvement, marketing automation, and data management 

Minimum Qualifications 

- Basic computer and technical troubleshooting skills

- Strong organization skills and attention to detail

- Willingness to learn new systems and technologies

- Ability to work independently and collaboratively 

- Ability to work approximately 10 hours per week

Equal Employment Opportunity Statement
 CFDay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

HUBZone Preference
 As a HUBZone-certified company, CFDay encourages applications from HUBZone residents. HUBZone candidates are strongly preferred in accordance with program requirements.