About Back Bay Networks

Back Bay Networks is a dynamic, growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire, area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients with reliable, efficient technology.

Position Overview

As a Junior IT Specialist, you will serve as a foundational member of our service delivery team, supporting daily operational tasks that keep our clients running smoothly. This role focuses heavily on workstation provisioning, account administration, and standardized support procedures.

You will work under the guidance of senior technicians and service leadership while developing core technical skills in Microsoft 365, endpoint management, and IT service delivery best practices.

This position is ideal for someone early in their IT career who is detail-oriented, process-driven, and eager to grow within a Managed Services Provider environment.

Core Responsibilities

Workstation & Hardware Provisioning

• Build, configure, and deploy Windows and macOS computers in accordance with standardized company procedures.
• Install operating systems, drivers, security software, and required client applications.
• Image and prepare devices using approved deployment tools.
• Maintain accurate asset tagging and inventory documentation.
• Prepare and stage equipment for shipment or onsite deployment.

Account & Identity Administration

• Create, modify, and disable user accounts in Microsoft 365 and Active Directory.
• Perform password resets and MFA resets in accordance with security policies.
• Configure email accounts, mailbox permissions, and basic licensing assignments.
• Assist with basic SharePoint, OneDrive, and Teams user setup.

Service Desk Support (Tier 1)

• Resolve routine service requests, including password resets, printer setup, application installations, and basic connectivity issues.
• Follow documented troubleshooting procedures and escalate complex issues appropriately.
• Accurately document all actions taken within the ticketing system.
• Maintain SLA adherence and follow defined workflow processes.

Operational Support

• Assist senior technicians with project preparation and post-deployment tasks.
• Maintain organized digital and physical documentation.
• Follow standardized build sheets and checklists without deviation.
• Contribute to improving internal documentation and knowledge base articles.

Job Requirements

• 0–2 years of IT experience (internship, help desk, or entry-level role acceptable).
• Working knowledge of Windows 10/11 operating systems.
• Basic understanding of Microsoft 365 (user accounts, email, licensing).
• Familiarity with computer hardware components and assembly.
• Strong attention to detail and ability to follow documented procedures precisely.
• Excellent communication skills and professional demeanor.
• Ability to manage repetitive tasks with consistency and accuracy.
• Must successfully pass a background check.
• Must reside within a 1-hour driving radius of our Dover, NH office.

Preferred (Not Required)

• Associate degree or coursework in Information Technology or a related field.
• CompTIA A+ certification (or working toward it).
• Exposure to Microsoft 365 Admin Center or Active Directory.
• Prior experience working in an MSP environment.
• Experience using ticketing systems.

Growth Path

This role is designed as a developmental position with clear advancement opportunities into Mid-Tier IT Specialist or Systems Engineer roles based on performance, technical growth, and demonstrated ownership.

Join Our Team

If you are motivated, detail-oriented, and eager to build a career in IT in a structured, supportive MSP environment, we encourage you to apply. Back Bay Networks values discipline, accountability, and continuous improvement, and we invest in our team's growth.