Position Summary

The Customer Success Intern will support the Customer Success team by assisting with administrative tasks, customer requirements tracking, and internal coordination to ensure customers achieve maximum value from the company’s products and services. This role is ideal for a motivated student or early‑career professional interested in customer experience, operations, and cross‑functional collaboration.

Key Responsibilities:

Customer & Administrative Support

• Assist Customer Success Managers with day‑to‑day administrative tasks, documentation, and data entry
• Track and organize customer requirements, action items, and follow‑ups
• Maintain accurate customer records in CRM and internal systems
• Prepare reports, summaries, and meeting notes

Customer Coordination & Requests

• Support intake and routing of customer requests and inquiries
• Assist with onboarding steps and engagement milestones
• Coordinate meetings, training sessions, and follow‑up communications

Process & Team Support

• Maintain Customer Success documentation and templates
• Support reporting, metrics tracking, and customer feedback analysis
• Assist with special projects and continuous improvement initiatives
• Perform other duties as assigned

Qualifications

• Currently pursuing or recently completed a degree in Business, Communications, or related field
• Strong organizational skills and attention to detail
• Clear written and verbal communication skills
• Basic proficiency in Microsoft 365 tools
• Ability to manage multiple tasks and priorities

Preferred Qualifications

• Interest in Customer Success or customer experience
• Familiarity with CRM or ticketing tools
• Comfort working in a collaborative, fast‑paced environment

PHYSICAL DEMANDS

While performing the duties of this job, the person is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The person must occasionally lift and/or move up to 30lbs. The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  The Associate should be able to see, hear and understand speech, communicate, lift computer equipment, supplies and materials, and use office equipment and computers.  If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.  The above statements are intended to describe the general nature and level of work performed.  They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

WORK ENVIRONMENT

While performing the duties of this job, the person is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is occasionally high.

FreeFlight Systems & Flight Data Systems is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.