Customer Service Representative
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Justin Goushaw Farm Bureau Agency
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Customer Service Representative
Justin Goushaw Farm Bureau Agency
Posted 6 months ago
Full Time
Courtland Township, Michigan
In Person
Smart Summary
Responsibilities
The role serves as a primary contact for clients, handling inquiries and resolving issues regarding various insurance policies. Responsibilities include managing policy updates, renewals, and educating customers on insurance options through a needs-based review process.
Qualifications
You will be a key point of contact for clients, providing timely and accurate information while ensuring a positive customer experience. You will address inquiries, resolve issues, and offer support on insurance-related matters. You should have an interest in marketing products and services based on customer needs and possess excellent communication skills.
Must Have Skills for ATS
HubSpot
Salesforce
Job Description
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
At Justin Goushaw Farm Bureau Agency, we are more than an insurance provider. Customer service is our passion and we are committed to making sure our customers have the best experience possible. We offer a full portfolio of insurance products. Home, Auto, Life, Business, and Farm.
As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
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Justin Goushaw Farm Bureau Agency
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