Position: Reservation Agent – Full Time

Reports To: Guest Services Manager & Rooms Division Manager

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Schedule & Details

• Status: Full Time
• Availability: Weekdays, weekends, and holidays required
• Compensation: $17.00/hour

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About the Role

The Reservation Agent is a key part of our guest experience team, serving as a friendly and knowledgeable point of contact for guests seeking to book accommodations and services at Blue Harbor Resort & Conference Center. In this role, you’ll handle reservation inquiries with accuracy, professionalism, and exceptional service—helping guests plan and enjoy their stay from the very first interaction. Reservation agents support operational goals while creating smooth, positive experiences for guests.

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Why Join Us?

At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.

• Be part of a dynamic team dedicated to creating seamless guest experiences
• Work at a popular Lake Michigan resort with a wide variety of guest services and amenities
• Learn and grow within the hospitality industry
• Gain valuable guest service, communication, and reservation system skills
• Enjoy working in a scenic environment with a supportive team
• Great variety of employee discounts and perks!
• All Full Time employees have access to our benefits package including Health Insurance, Vision Insurance, Dental Insurance and so much more!

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What You’ll Do

• Answer incoming calls and greet callers warmly and professionally
• Listen carefully to guest requests and provide accurate reservation information
• Assist guests with booking accommodations, upselling packages, and explaining resort amenities
• Process wake‑up call requests and record them accurately
• Provide information about resort services, facilities, local attractions, and policies
• Communicate deposit, guarantee, and cancellation policies clearly to guests
• Handle guest issues or booking concerns with patience, empathy, and effective problem‑solving, escalating when appropriate
• Maintain accurate records of calls and reservations
• Promote Blue Harbor Resort & Conference Center and available marketing programs
• Comply with attendance standards and be available to work your scheduled shifts
• Perform other job‑related duties as assigned by management

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What We’re Looking For

• 1+ years of hotel or reservation experience preferred — strong experience will help you excel in this role and serve guests with confidence
• Excellent communication skills and a professional phone presence
• Strong attention to detail and organizational ability
• Friendly, guest‑focused approach with a commitment to quality service
• Comfortable using reservation systems and basic office technology
• Able to work efficiently in a fast‑paced environment
• Flexible with scheduling, including weekends and holidays

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Physical Requirements

• Ability to sit and/or stand for extended periods
• Lift up to 10 lbs as needed