Position: Front Desk Agent – Full Time
Reports To: Guest Services Manager

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Schedule & Details

Status: Full Time
Compensation: $17.00/hour
Availability: 1st Shift; weekends and holidays required.

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About the Role

As a Front Desk Agent, you will serve as the first point of contact for our guests, creating a welcoming and seamless arrival experience. This role is ideal for someone who enjoys working in a fast-paced hospitality environment and delivering exceptional customer service.

Front Desk Agents are responsible for managing guest check-in and check-out, handling reservations, processing payments, and assisting with guest inquiries to ensure a smooth and enjoyable stay.

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Why Join Us?

At Blue Harbor Resort, we’re all about creating a seamless experience for our guests that allows for the most ease when enjoying the many services we have to offer. Whether it’s exploring the adventurous waterpark attractions before settling down to relax in the spa or discovering the diverse palate of tastes while shopping for a piece of the resort to bring home, we want our guests to enjoy every second of vacation.

• Be part of a guest-focused team that creates memorable first impressions
• Work in a dynamic, fast-paced hospitality environment
• Gain valuable experience in front office and guest services operations
• Opportunity to grow within resort and hospitality roles
• Great variety of employee discounts and perks!
• All Full Time employees have access to our benefits package including Health Insurance, Vision Insurance, Dental Insurance and so much more!

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What You’ll Do

• Greet guests warmly, answer questions, and respond to requests in a professional manner
• Perform guest check-in and check-out, including verifying reservations and assigning rooms
• Process payments by authorizing credit cards or collecting cash for the duration of stay
• Provide directions and general information about the resort, amenities, and local area
• Handle guest communications including phone calls, messages, mail, and packages
• Assist guests with concierge-style services such as dining, entertainment, and travel recommendations
• Maintain accurate guest records and update account information in the system
• Post charges, prepare guest bills, and securely collect payments
• Make and modify reservations, confirming availability and guest preferences
• Coordinate lost and found items with housekeeping and maintain proper documentation
• Work collaboratively with other departments to ensure guest satisfaction
• Perform additional duties as assigned by management

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What We’re Looking For

• High School Diploma or equivalent experience required
• Strong customer service and communication skills
• Professional phone etiquette and ability to build rapport with guests
• Ability to multitask and stay organized in a fast-paced environment
• Dependable, punctual, and adaptable
• Positive attitude and professional appearance
• Availability for 1st and/or 2nd shift, including weekends and holidays

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Physical Requirements

• Ability to stand and/or sit for extended periods
• Ability to lift up to 10 lbs