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Pickup Operations Specialist/Supervisor

S

SwiftX Inc.

Posted 3 months ago

Full Time

Eastvale, California

In Person

Smart Summary

Responsibilities

Coordinate daily pickup schedules and monitor SLA performance to ensure timely operational execution. Resolve operational exceptions and optimize routes to improve efficiency for large-volume and key account customers.

Qualifications

You have at least 1 year of experience in logistics, dispatch, transportation, customer service, or operations support. You possess strong communication, coordination, and problem-solving skills, with proficiency in Excel and basic operational systems. Bilingualism in Mandarin and English is a plus.

Must Have Skills for ATS

Excel

Mandarin

English

Job Description

  • Coordinate daily pickup schedules and support dispatch operations
  • Monitor pickup SLA performance and follow up on delayed or failed pickups
  • Communicate with drivers and customers regarding pickup status and operational updates
  • Support pickup operations for large-volume and key account customers
  • Investigate and resolve pickup-related operational exceptions
  • Assist with pickup route optimization and operational efficiency improvements
  • Track and maintain pickup operational records and KPI reports
  • Support pickup cost tracking and operational data analysis
  • Coordinate with warehouse and transportation teams to ensure smooth operational execution
  • Assist with peak season operational support and capacity coordination
  • Bachelor’s degree preferred
  • 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
  • Strong communication and coordination skills
  • Detail-oriented with strong problem-solving abilities
  • Ability to work in a fast-paced operational environment
  • Proficiency in Excel and basic operational systems
  • Strong organizational and multitasking skills
  • Bilingual in Mandarin and English
  • Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
  • 7 PTO days
  • 5 Paid Sick Leave Days
  • 6 Paid Holidays
  • 401K
  • Medical insurance, Dental and Vision Insurance, STD/LTD

S

SwiftX Inc.

Founded in May 2025, SwiftX embarked on a clear mission: to create a next-generation express delivery service for the U.S. e-commerce market. In the post-pandemic era, online shopping in the United States has experienced unprecedented growth, driving a massive demand for faster and more efficient logistics solutions. Seizing this opportunity, SwiftX is committed to providing American consumers with a faster, more reliable, and more cost-effective delivery experience, setting new benchmarks in the express delivery industry.
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