Customer service representative

Zimbrick Inc

Posted 3 months ago

Full Time

Fitchburg, Wisconsin

In Person

Smart Summary

Responsibilities

The representative will greet customers, handle complaints, and manage the final checkout process to ensure a positive lasting impression. Responsibilities also include processing repair orders, handling payments, and reconciling daily deposits.

Qualifications

You will be responsible for managing customer interactions and ensuring a positive experience with our Body Shop. You should be able to build rapport with customers, handle complaints professionally, and accurately process payments and repair orders.

Job Description

You will play a major role in how our customers feel about their experience at our Body Shop. We are known for providing Outstanding Customer Service and are looking for someone who shares our passion for helping others. As the last person a customer interacts with, you have the opportunity to help us earn Customers for Life by leaving a positive lasting impression.

What You Will Do

Smile, greet and thank customers and assist them with any needs

Build positive relationships with customers

Handle customer complaints with poise

Answer phones

Review/process customer repair orders

Process payments from customers quickly and accurately  

Follow up with insurance payments to various insurance companies

Process accounts receivable payments

Daily deposit reconciliation

What You Will Bring

Communication skills

Teamwork

A positive and professional attitude

Ability to demonstrate the Company’s Core Values every day

What We Provide

Best of Madison Auto Dealer

Flexible schedules

Training – so no experience necessary!

Full benefits package including 401K match and Profit Sharing

Zimbrick Inc

At Zimbrick Inc., our wide selection of cars, trucks, and SUVs only tells part of our story. Exceeding your expectations is our standard practice. Our mission is to help customers with all of their automotive needs by staying true to our six core values: •Integrity •Outstanding customer service •Continuous improvement •Care, concern, and respect for employees •Responsible individual initiative •Strong relationships with our business partners and communities We are proud to represent 16 brands in 9 locations throughout Madison, Middleton, Sun Prairie and Brookfield. If you'd like to learn more about how Zimbrick Automotive Group can make a life-long, enjoyable career, contact us today. We look forward to hearing from you.
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