JOB SUMMARY

Answers the telephone and gives specific and general information in response to public inquiries and requests. Screens phone calls, takes messages and directs calls to appropriate destination.

 ESSENTIAL FUNCTIONS AND RESPOSIBILITIES

Answers the telephone or switchboard; routes calls to appropriate destination and records messages when appropriate.

Provides general and specific information in response to citizens' inquiries and requests. Greets visitors and provides directions or instructions relevant to their purpose of visit.

Receives, sorts and distributes mail to appropriate destination.

Performs light typing to include typing orders, memos, motions and business letters for the department.

Assists the department head and other clerical personnel as needed.

Performs other relevant work as assigned.

Regular and predictable attendance is required

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High School diploma or G.E.D.

No experience required.

Licenses and Certifications:

None.

Knowledge, Skills and Abilities:

Skill in operating a switchboard and in receiving/routing multiple telephone calls efficiently and tactfully.

Skill in providing general and specific information to citizens.

Ability to type 50-55 w.p.m.

Ability to determine the needs of citizens and skill in directing their calls to the appropriate destination.

Ability to deal tactfully and courteously with the public and other employees.

Ability to perform light typing and clerical support with accuracy.

Ability to communicate effectively both orally and in writing

ADA MINIMUM REQUIREMENTS

Physical Ability:

Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.

Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.

Sensory Requirements:

Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors:

Essential functions of this position continuously require the ability to either work with others or work alone.

This class specification should not be interpreted as all-inclusive, as it is intended to identify the major respon-sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification.