Description

About the Role

The Ancillary Departments Scheduler plays a key role in ensuring smooth patient flow and timely access to outpatient tests and treatments. This position supports clinic operations by coordinating schedules, communicating with internal departments, and providing patients with accurate instructions and appointment information. 

How You’ll Make an Impact

Customer Service

• Maintain positive, professional communication with patients, providers, and departmental staff.
• Provide patients with clear instructions, preparation requirements, and appointment details. 
• Support patients in navigating scheduling needs with courtesy and accuracy. 

Billing Procedures & Accounts Receivables

• Ensure documentation and registration is accurate and timely to support downstream billing processes. 
• Verify that all outpatient tests and treatments are prior authorized and financially cleared before scheduling.

Inventory & Order Placements

• Maintain adequate office supplies and scheduling-related materials.
• Monitor supply levels and submit requests or orders to ensure uninterrupted workflow.

Policies & Procedures

• Maintain and update ancillary department schedules in alignment with organizational guidelines.
• Complete and distribute No-Show and Canceled appointment forms to ordering providers in accordance with policy. 
• Follow established protocols for patient notifications, documentation, and communication.
• Adhere to confidentiality, compliance, and safety standards. 

Organizational Support

• Collaborate effectively with clinical and administrative teams to support smooth departmental operations.
• Perform additional tasks assigned by leadership to meet organizational needs. 

Requirements

Qualifications

• High School Diploma or equivalent required. 
• Prior clerical or scheduling experience preferred.
• Proficient computer skills and ability to learn new systems quickly.
• Strong written and verbal communication skills.
• Demonstrated ability to exercise sound judgment and work independently. 

Who You Are

• Professional, courteous, and committed to exceptional service.
• Organized and detail oriented, with strong follow-through.
• Able to manage multiple tasks in a fast-paced environment.
• Dependable, punctual, maintains confidentiality, and demonstrates mature decision making.

Skills & Capabilities

• Excellent communication and interpersonal skills.
• Strong time management and organizational abilities.
• Competence in computer systems, scheduling software, and electronic documentation.
• Ability to problem-solve and seek clarification when needed.
• Comfortable interacting with patients in a variety of circumstances. 

Position Details

• This is a non-exempt, full-time position, regular and punctual attendance is required.
• Requires prolonged periods of sitting, computer use, and telephone communication.
• Occasional walking, standing, bending, and stooping.
• Must have adequate vision and hearing (with or without correction).
• Potential for repetitive hand and wrist motion and eye strain due to computer work. 

Acknowledgment

I acknowledge that I have reviewed and understand the contents of this job description. I understand that this document may be revised at the organization’s discretion and does not constitute a contract of employment. Employment is at will and may be changed with or without notice, including but not limited to duties, location, compensation, benefits, or employment status.

  Scott County Hospital is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.