Maryland SPCA Job Description   Job Title: Spay/Neuter Program Coordinator (Front Office) Department: Spay Neuter Clinic Reports to: Spay Neuter Clinic Manager Salary Range: $18.25-19.50 Schedule: Tuesday through Friday, 7am-5pm FLSA Status: Full-time, hourly Date: May 19, 2026 Position Summary: This position has four major aspects: customer service and assistance: including appointment booking and appointment schedule maintenance, and discharge of patients; data entry: including medical notations; occasional assistance of veterinarian and/or surgery technician; and assist with spay/neuter program development and implementation.   Essential Duties and Responsibilities:   Customer Service and Assistance:

• Responding to phone calls and emails inquiring about spay/neuter services
• Answering email and phone call requests for appointments or spay/neuter
• Appointment booking and schedule maintenance
• Checking in surgery patients
• Discharging post-operative patients to caretakers/owners
• Exceptional client and team communication
• Answering basic discharge questions, and any basic questions about MD SPCA programs
• Contacting pet owner with questions if required by veterinarian or Spay/Neuter Programs Manager
• Appointment reminder calls/emails
• Referring customers to appropriate rescues or other clinics based on needs

Data Entry:

• Daily data entry for all non-SPCA surgery patients
• Medical record preparation for patients
• Ensuring all paperwork has been completed, and completed correctly
• Filing of surgical paperwork for Spay/Neuter Programs Manager
• Communicating with shelter regarding SPCA surgery patients
• Keeping accurate statistical data to be presented to Spay/Neuter Programs Manager when requested
• Accepting surgery fees from customers, logging and submitting monies accurately and records to Spay/Neuter Programs Manager

Assisting Veterinarian or Surgery Technician and Volunteers: As Needed

• Assisting with patient restraint before, during or after surgery
• Assisting in daily clean up of workspace
• Assisting with the completion of surgery paperwork
• Acting as a liaison between the surgery suite(s) and other areas of the shelter
• Communicating often and openly with volunteers and our volunteer coordinators

Spay/Neuter Program Assistance: As Needed

• Supportive work on spay/neuter programs, prospective and current research as requested by Spay/Neuter Programs Manager
• Other project work as needed

Qualifications:

• Prior veterinary receptionist experience (preferred)
• Practical knowledge of standard procedures, veterinary records and veterinary
• terminology

• Strong attention to detail and excellent time management skills
• Quality customer service skills
• Computer/Database literate: Clinic HQ and Microsoft Office
• Reliable and able to use good judgment
• Proficient in basic animal behavior and signals
• Able to work independently and multi-task
• Compassionate, outgoing and friendly
• Ability to work positively with coworkers, volunteers, and the public

Physical Demands:

• Standing or walking 8 or more hours per day with frequent bending, kneeling, stooping and reaching
• Check-in and out, carrying cat carriers and walking dogs from front to back of house.
• Individual will have extended periods of sitting, computer use, talking and hearing

Working Conditions:

• Will work in an animal care facility that is regularly exposed to animals, animal waste, and potentially hazardous conditions, including the risk of animal bites
• Potential exposure to zoonotic diseases, sharp objects, hazardous chemicals, dangerous and fractious animals
• Exposure to disinfecting solutions when cleaning workspace
• Noise level in the work environment is usually moderate