Customer Service Representative

C

CGS Nexus

Posted 3 months ago

Full Time

Tampa, Florida

Fully Remote

Smart Summary

Responsibilities

Handle incoming customer inquiries and provide professional support and solutions according to company guidelines. Record customer information accurately within the service database.

Qualifications

You have a High School diploma or GED and possess good listening skills with professional phone etiquette. You can effectively manage multiple tasks simultaneously and have basic computer proficiency for data entry and customer support.

Must Have Skills for ATS

typing

data entry

listening

Job Description

CGS is seeking Customer Service Representatives. 

  • * Work from home, we provide the equipment! You must have a WIRED High Speed internet with a minimum of 40 Mbps/sec upload and 40 Mbps/sec download.   

Great typing skills required! 
 
 
As a Customer Service Representative, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success!  You will have the opportunity to develop into other roles to enhance your career.  We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support.  Apply now! 
 
 

Job Duties: 

  • Answer incoming customer inquiries 
  • Data Entry to record customer information within our customer service database 
  • Engage with clients in a friendly and professional manner while actively listening to their concerns 
  • Offer support and solutions to customers in accordance with the company's policies and call guidelines.  
  • Other duties as requested 

Job Qualifications: 
  

  • You have a High School diploma or GED 
  • You know how to juggle multiple tasks at the same time 
  • You have good listening skills and professional phone etiquette 
  • Ability to read and follow instructions for specific customer resolution tasks 
  • Basic knowledge working with computers in a work environment 

 We provide Medical, Dental, and Vision. 

C

CGS Nexus

For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.
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