SUMMARY:  This position is responsible for providing clinical and administrative support to pediatric genetics providers in an office-based clinic setting. Involves frequent patient/parent interaction.

DUTIES AND RESPONSIBILITIES:

Patient Intake

• Greets patients, in person or on the telephone; answers or refers inquiries.
• Prepares patients for the health care visit. Including vitals (height, weight, BP, etc.), past medical history, and reason for visit/chief complaint.
• Directs and/or accompanies patients to the examining room.

Patient Care Support:

• Records patient examination, treatment, and test results.
• Reviews and/or records medical history.
• Assists health care providers during examinations.
• Enter and tracks orders for genetic lab testing.
• Collects patient swabs and prepares laboratory specimens.
• Performs basic laboratory tests on the premises.
• Supports authorizations as needed.

Equipment, Supplies & Inventory

• Arranges examining room instruments, supplies, and equipment.
• Disposes contaminated supplies.
• Sterilizes medical instruments.
• Maintains inventorying stock & supplies, places orders.
• Follows operating instructions; troubleshoots breakdowns.
• Performs preventive maintenance; calls for repairs.
   
   

Compliance with Policies & Procedures

• Maintains a safe, secure, and healthy work environment.
• Follows, and enforces standards and procedures; complies with legal regulations.
• Maintains patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
• Enhances health care practice reputation.
• Performs other related duties as assigned by management.

QUALIFICATIONS: 

• Associate's Degree (AA) or equivalent from a two-year college or technical school, OR six months to one year related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations:  
  1. CMA (AAMA) Certified – not required but strongly preferred
  2. Current Basic Life Support (BLS) Certification - required
• Computer skills required: Microsoft Outlook, Word, Excel, PowerPoint. Experience with EHR software strongly preferred.
• Other skills required: 
  1. Excellent interpersonal skills.
  2. Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times.
  3. Detail-oriented and highly organized.
  4. Firm grasp on medical practices, administrative processes, and organizational policies.
  5. Knowledge of patient care and examination procedures.
  6. Able to maintain confidentiality at all times.