Overview

Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory.

Responsibilities

Shift: Mid Shift 10:30PM-7:00AM

SOC Requires coverage for 24/7 operations

Responsibilities:

Perform system monitoring, Event Management, and verify the integrity and availability of hardware, network, and server resources and systems.
Maintain effective and efficient adherence to the Event Management Process.
Review system and application logs and verify completion of scheduled jobs, including system backups.
Analyze network and server resource consumption and control user access.
Answer incoming problem calls from customers and internal sites and resolve associated tickets.
Ensure all required documentation is addressed appropriately and correctly
Follow procedures, provide updates, ask questions, act, and follow up on missing, incomplete, or unresolved issues.
Observe and control the status and performance of system components, servers, and network facilities.
Complete hourly stewardship walkthroughs of data center.
Assist in the Facilitation of Major IT Incidents.
Provide after-hour support to the Corporate Computing Help Desk (CCHD).
Perform other duties as assigned.

Qualifications

HS Diploma and a minimum 1 year, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties.
Ability to obtain & maintain a U.S. Dept. of Energy Clearance
U.S. Citizenship is required.

Required:

Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications.
Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).
Work Shift work to cover 24/7 enviroment
Ability to type 35 WPM

Desired:

6 months of customer help desk experience
Experience in the current customer environment
Associates Degree or bachelor’s degree in information technology, or related discipline.
Experience with ServiceNow.
Experience with KCS methodology.
Any additional requirements determined by the Service Manager.
Ability to type 50+ WPM

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-VA1

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. We give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Department of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, “Our People ... Your Edge.” The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.

SOC Analyst

SOC Analyst

Overview

Responsibilities

Qualifications

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