JOB PURPOSE

Responsible for assisting customers in completing In Store Pick Up (ISPU) transactions, Class III transactions & actively maintain inventory control at the retail level. Provide the highest level of customer service to maintain a positive buying experience

DUTIES AND RESPONSIBILITIES

• Assist customers with their transactions as the primary point of contact for ISPU 4473 transfers.
• Accurately complete Class III paperwork in accordance with ATF standards.
• If time allows, Assist Firearms Manager and/or Receiving Specialist as you are able. 
• Provide outstanding customer service.
• Greet customers in a friendly and timely matter as they approach your work area.
• Resolve customer issues to the best of your ability. 
• Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc. 
• Must be able to complete Federal Firearms Transfer Records (4473), Class III and other related documents with 100% accuracy.
• Compete cycle counts daily to maintain the utmost accuracy for the store’s inventory.
• Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision. 
• Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
• Efficiently close sales to meet overall store sales goals.
• A commitment to following directions is required.
• All other duties, as assigned, should be at the end of each list.

QUALIFICATIONS

• High school diploma or equivalent
• Previous sales or customer service experience.

• High attention to detail.
• Working knowledge of NetSuite, Class III & 4473 paperwork, as well as the FBI NICS system.

• Outstanding verbal and written skills. 
• Capacity to solve problems and deal with high customer volume.
• Cash handling & previous cash register experience is a plus.

• Strong interpersonal skills, including effective communication both orally and written.
• Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
• Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
• Always present yourself in a customer service-oriented manner.

WORKING CONDITIONS

This position may require regular evening and weekend work & may include holidays as well. As the figure of authority in the store you may have to deal with challenging customers from time to time.

PHYSICAL REQUIREMENTS

Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.

DIRECT REPORTS

Not Applicable.

Must be at least 18 years old.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Export Control Compliance Notice

This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.