Job Title:                    Key Holder

Reports To:                General Manager

Status:                        Non-Exempt

Department:              Retail

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. 

We achieve our mission through implementing Goodwill’s core values of integrity, inclusiveness, innovation, and empathy--values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living.   

 Summary:      

Assists the General Manager/Asst Manager in the efficient operation of a retail store.   

Essential Duties and Responsibilities:

• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.
• Follow and complete duties assigned by members of retail management.
• Smile and greet all customers as they enter the location.
• Assist with store manager with planning for best possible merchandising system, including displays and store promotions.
• Present friendly, cooperative attitude to general public at all times.
• Help load and unload store merchandise as needed.
• Must have own transportation to be able to make bank deposits in timely manner.
• Sort donations according to company guidelines
• Assist keeping store stock available.
• Notify Store Manager of low and overstocked items.
• Perform necessary janitorial work.
• Adhere to all Goodwill policies, procedures and regulations.
• Provide excellent customer service to both external and internal customers.
• Responsible for ensuring the store is secure at all times
• Provide excellent internal and external customer service
• Ensure the hourly floor check and monthly safety self-inspections are conducted.  
• Assist in training of sales staff, as assigned by the General Manager/Asst Manager.
• Assist in supervising and coaching of hourly employees.
• Supervise and motivate store employees to reach production guidelines as set forth by Director of Retail, and to be capable of producing these standards as well.
• To monitor and assist in the receiving, pricing and displaying of store merchandise.
• To record and balance cash register receipts, make bank deposits and record store transactions.
• To complete accurately all paperwork required in the day-to-day operation of the store.
• To assist the store manager in achieving/exceeding sales goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.
• use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise.
• To act as a positive role model for employees and trainees in all aspects of professional performance.
• Other duties as assigned.

 Supervisory Responsibilities:          

Oversees store and employees in the absence of a manager or assistant manager

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate with the public.
• Must be honest and dependable.
• Must have clean clothing and good hygiene.
• Must be able to market Goodwill and explain the mission and Core 4 to the general public.
• Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance.
• Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours..
• Must be able to lift and carry objects up to 25 lbs. frequently and 50 lbs.   occasionally.
• Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
• Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.
• Must be able to function in a hectic work environment with occasional periods of high stress.
• Must have knowledge of men’s, women’s, and children’s clothing as well as furniture and household items.

Education and/or Experience: 

• Prefer previous cashiering experience.
• Prefer working knowledge of retail sales
• Prefer experience in customer service

Physical Demands:    

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Frequent lifting and carrying awkward materials up to 40 lbs.
• Constant standing eight hours or more a day.
• Occasional stooping, kneeling and crouching.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The noise level in the environment is usually moderate

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.