IT Service Desk

Pella Windows & Doors

Posted 3 months ago

Full Time

Medford, Wisconsin

In Person

Smart Summary

Responsibilities

Lead the technical support team in providing excellent customer service and resolving staff technical issues. Motivate the team toward specific goals to ensure efficient IT operations.

Qualifications

You have a solid technical background and customer service experience, with the ability to lead and motivate a technical support team. As an IT Service Desk professional, you will be responsible for resolving staff technical issues and providing excellent customer service.

Job Description

Weather Shield is seeking an IT Service Desk to lead our technical support team in providing excellent customer service and resolve staff technical issues. You should have both a solid technical background and customer service experience and the ability to motivate your team toward specific goals. This is a full-time position that works on-site at the Medford, WI Corporate Office Monday - Friday 7AM - 3:30PM.  New grads interested in growing a career in IT are welcome to apply!  Unfortunately, this position doesn't offer any relocation benefits.

Weather Shield Total Rewards:

  • Competitive pay
  • Annual bonus opportunity
  • Comprehensive benefits (medical, dental and vision)
  • Company paid life insurance
  • Company paid short and long-term disability insurance
  • Employee assistance program
  • Paid time off
  • 9 paid holidays
  • 401k with a company match
  • Advancement opportunities

Pella Windows & Doors

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, the Pella Family of Brands includes a robust product offering sold and installed through multiple channels. We are a growing, privately owned company with 20 manufacturing locations and more than 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by organizations such as Newsweek, Forbes, Glassdoor and Fast Company. We’ve been honored for innovation, workplace culture and design excellence, including Fast Company’s Best Workplaces for Innovators and Yello’s Top 100 Internships. At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. We empower you to do the work you’re most proud of, offering individualized development plans, cross-functional experiences and opportunities for career growth. With talent like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion? Follow us on: Instagram: www.instagram.com/pellawindows Facebook: www.facebook.com/pellawindowsanddoors Pinterest: www.pinterest.com/pellawindows TikTok: www.tiktok.com/@pellawindows YouTube: www.youtube.com/pellawindowsanddoors Threads: www.threads.net/@pellawindows For careers, visit: http://pellacareers.com For life inside Pella follow: Facebook: www.facebook.com/careersatpella Instagram: www.instagram.com/lifeatpella
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