SOC Operator (Security Operations Center)
Location: Billerica, MA
Schedule: Monday & Tuesday 2nd shift, Saturday & Sunday 1st shift
Pay Rate: $24.10/hour

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We help make your world a safer place.

Securitas is a global leader in security services, providing advanced and sustainable solutions across 47 countries with over 355,000 employees and 150,000 clients worldwide. We play an essential role in protecting people, property, assets, and critical infrastructure while fostering a safe and secure environment for our clients and communities.

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Position Overview

As a SOC Operator (Security Operations Center), you will play a critical role in monitoring security systems, managing incident response, and supporting the overall safety and operational integrity of the site. This position requires strong computer proficiency, analytical thinking, and a solid understanding of physical security operations and cybersecurity awareness.

The ideal candidate is highly detail-oriented, comfortable working in a fast-paced environment, and capable of making sound decisions during critical situations.

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Key Responsibilities

• Security Monitoring: Continuously monitor surveillance systems, alarm platforms, access control systems, and other security technologies for suspicious activity or operational issues.
• Incident Response: Respond promptly to security incidents, emergencies, and alarms while following established escalation procedures.
• Cybersecurity Awareness: Recognize and report potential cyber-related threats, phishing attempts, unauthorized system access, or unusual digital activity.
• Access Control Management: Monitor badge access systems and verify authorization for employees, contractors, and visitors.
• Dispatch & Communication: Coordinate with on-site security personnel, emergency responders, management teams, and law enforcement when necessary.
• Report Writing: Maintain accurate and detailed incident logs, daily activity reports, and security documentation.
• Systems Operations: Operate and troubleshoot security software, communication systems, and monitoring platforms.
• Threat Detection: Analyze security data and surveillance feeds to identify risks, vulnerabilities, or suspicious behavior.
• Customer Service: Maintain professional communication while assisting employees, visitors, and client personnel.
• Policy Enforcement: Ensure compliance with company procedures, site protocols, and security standards.

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Qualifications

• Strong computer and technical skills required
• Experience with surveillance systems, access control platforms, or security monitoring software preferred
• Knowledge of cybersecurity principles or security operations strongly preferred
• Excellent observational and problem-solving abilities
• Ability to multitask and remain calm under pressure
• Strong written and verbal communication skills
• High attention to detail and professionalism
• Ability to work independently in a security operations environment

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Requirements

• Must be at least 18 years of age
• Reliable transportation and communication
• Legal authorization to work in the United States
• Ability to read, write, and speak English effectively
• High school diploma, GED, or equivalent required
• Prior SOC, security, dispatch, military, law enforcement, or cybersecurity experience is a plus
• Proficiency in Microsoft Office and general computer systems required

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Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• Paid time off, paid training, and company-provided uniforms
• Company-paid life insurance
• Employee Assistance Program (EAP)
• Wellness and financial support programs
• Employee discount programs (vehicles, electronics, travel, and more)
• Career growth opportunities within security operations and technology-focused roles

Securitas USA is a proud employer of active and retired service members.

EOE M/F/Vet/Disabilities

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include: 

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. 
Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.