Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility. 

Qualifications:

• High School diploma or equivalent.
• Psychiatric/Behavioral Health experience preferred. 
• Healthcare technology experience preferred. 
• Ability to perform basic clerical assistant needs. 

Core Job Duties:

• Perform vitals and screenings per provider(s) request. 
• Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready. 
• Manage and monitor office supplies and budget. 
• Manage and conduct Health and Safety drills and inspections. 
• Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals. 
• Contact person(s) served to remind them of their appointments 
• Cross trained in other duties and positions vital to the operations of the facility. 
• Retrieve updated person(s) served information and add to electronic medical record (EMR) 
• Welcome and greet patients and visitors, in person or on the telephone. 
• Ensure all voicemails received are checked and returned as necessary.
• Manage the inactive person served reports weekly 
• Collect fees from patients for services rendered and prepare and make deposits. 
• Adherence to all applicable evidence-based practice models. 
• Orally communicate information effectively and accurately. 
•  Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care. 
•  Abide by program and agency policies and procedures. 
• Other job duties and special projects as assigned.