Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

· Meet and greet persons entering the clinic.

· Handle all telephone inquiries and provide information to callers.

· Take and relay all messages to the appropriate personnel.

· Direct visitors and patients to the correct destination.

· Answer telephone with the TFH greeting, screen and direct calls to the appropriate departments and personnel.

· Confirm Patients appointments, as directed.

· Schedule, reschedule and cancel appointments.

· Maintain the tidiness of the reception and waiting area.

· Other duties as assigned by managers/directors.

Requirements

Background and Education:

High School degree or an equivalent in training and/or experience; minimum of one year receptionist/front desk experience; valid NY state drivers or non-driver ID/license; knowledge of customer service principle and practices; knowledge /experience of computers and relevant software application; great work ethics; Bilingual Spanish speaking is required; initiative; reliable; stress tolerance; attention to details; verbal and written communication skills.

Since 1866, TFH has remained steadfast in its mission to care for New Yorkers with the fewest resources and the greatest needs. Our mission is grounded in the three enduring pillars that have defined us for nearly 160 years: providing essential relief necessities to families in crisis; delivering leading, evidence-based health education that empowers individuals across generations; and offering high-quality, compassionate healthcare to the city’s poorest residents regardless of ability to pay. As family doctor to New York City’s poorest residents, The Floating Hospital has continuously provided relief, health education and primary healthcare to all five boroughs of New York City for more than 160 years. Since the tragic events of 9/11, we are no longer “afloat”, but are now land-based in our main Long Island City clinic, as well as several satellites in New York City homeless family shelters. We continue our pioneering tradition of providing New York City’s most vulnerable with the consistent, respectful holistic approach to ‘healthcare’ New Yorkers expect from their personal family physicians. We provide primary medical, dental, and mental healthcare services as well as optometry infectious disease and other specialties. Our relief work consist of the distribution of necessities and our free patient transportation service. Health education, another staple since 1866, rounds out our whole-family approach by teaching everything from how to cook on limited means, to socio-emotional learning and even a camp for homeless teens. Learn more about our approach to one of the most difficult humanitarian crises affecting New York City by visiting www.thefloatinghospital.org. Follow us on Facebook at: https://www.Facebook.com/TheFloatingHospital Follow our Instagram at: https://www.instagram.com/thefloatinghospital/ Follow us on Threads at: https://www.threads.com/@thefloatinghospital Follow us on BlueSky: https://bsky.app/profile/floatinghospital.bsky.social

Front Desk Medical Receptionist

Front Desk Medical Receptionist

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