View All Jobs

Sign up

Help Desk Technician

First National Bank Texas

Posted 3 months ago

Full Time

Killeen, Texas

In Person

Smart Summary

Responsibilities

The technician will answer incoming calls to troubleshoot and resolve technical problems for company employees. They will also monitor software and hardware while acting as a liaison between users and IT support departments.

Qualifications

You have a High School Diploma or equivalent and previous customer service experience. You possess a working knowledge of Microsoft Office and technical troubleshooting experience is preferred.

Must Have Skills for ATS

Microsoft Office

Job Description

* Answer incoming calls
* Troubleshoot and resolve technical problems; escalate accordingly
* Act as a liaison between company employees and the IT support departments
* Support and monitor various software, applications, and hardware
* Perform follow-up calls to customers and other IT departments regarding tickets/issues
* Effectively communicate with technical and non-technical audiences
* Complete company-provided customer service training as required
* Periodic travel may be required
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* May be required to climb ladders and perform overhead and under desk work
* Ability to lift up to 50 pounds

FNBT is an equal opportunity employer.Qualifications* High School Diploma or Equivalent
* At least 18 years of age
* Previous Customer service experience
* Good verbal and written communication
* Working knowledge of Microsoft Office
* Technical troubleshooting experience preferred
* Flexible schedule to include evening, weekend, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

First National Bank Texas

First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria