Front Office Assistant - Allergy
Orlando Health
Front Office Assistant - Allergy
Orlando Health
Posted 3 months ago
Full Time
Wesley Chapel, Florida
In Person
Smart Summary
Responsibilities
The Front Office Assistant manages daily ambulatory office operations, including patient registration, scheduling, and telephone coverage. They are responsible for obtaining insurance information and processing medical records requests while ensuring patient satisfaction.
Qualifications
You have a high school diploma or equivalent and at least six months of experience in a clerical, business, or customer service setting. You will be responsible for supporting daily operations, including patient registration, scheduling appointments, and managing telephone coverage.
Must Have Skills for ATS
patient registration
appointment scheduling
medical records
customer service
Job Description
Position Summary
Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Status: Full Time
Hours:M-8:30-5:30, T-6:30-5:30, W-6:30-3:30, Thur-6:30-4:00, Fri-6:30-12
Department: Allergy
Location Must be able to travel to multiple locations Watergrass, Wiregrass, Land O lakes
Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities
Essential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Qualifications
Education/Training
- High School graduate or equivalent.
Licensure/Certification
- None.
Experience
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
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