Front Desk Agent - EVEN Hotel and Staybridge Suites Orlando Universal Blvd

IHG

Posted 3 months ago

Full Time

Tangelo Park, Florida

In Person

Smart Summary

Responsibilities

The Front Desk Agent is responsible for creating memorable guest experiences by providing warm welcomes and managing check-in and check-out processes. They also assist guests with inquiries and offer tailored recommendations.

Qualifications

You have strong communication and problem-solving skills, with the ability to make guests feel welcome and handle their concerns effectively. You are also literate and tech-savvy, possessing good reading, writing, basic math, and computer skills to manage guest bookings and provide information.

Must Have Skills for ATS

basic maths

computer skills

Job Description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. The hourly rate of pay for this position is $17.50
 A little taste of your day-to-day:
 Every day is different, but you’ll mostly be:● Kicking off truly memorable guest experiences with the warmest of welcomes● Acknowledging IHG Rewards Club members and returning guests in person or over the phone● Taking, managing, and receiving payments for guest bookings● Making the check-in and check-out process feel swift and seamless● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
 What We need from you:
 ● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
 What you can expect from us:
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
 IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  
 So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
EVEN Hotels is where hospitality meets wellness.
At Even Hotels, wellness is built in. We strive to help guests stay well and happy when they're away from home. Each hotel has an elite team of guest focused and wellness-savvy staff, who are ready to be an advocate of the brand and bring a personal touch. Energetic and friendly? You'll thrive at EVEN.

IHG

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 21 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 7,000 open hotels in more than 100 countries, and a development pipeline of over 2,300 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: Noted Collection, voco hotels, Ruby, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 400,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria