Description

Position Overview:

The Bell/Valet Associate supports the hotel’s operations by delivering excellent guest service and managing valet and bell responsibilities. This position involves assisting guests with luggage, vehicle management, and ensuring the overall safety and security of the property. The Bell/Valet Associate also provides light maintenance assistance and collaborates with other departments to ensure an unparalleled customer service.

Essential Duties and Responsibilities (include but are not limited to)

Guest Services

• Greet guests promptly and courteously, providing assistance with luggage and personal belongings.
• Escort guests to their rooms and familiarize them with hotel features and amenities.
• Deliver packages, messages, and other items as required. 

Hotel Operations

• Safely park and retrieve vehicles, adhering to ticketing and inspection protocols.
• Maintain cleanliness and organization of the bell stand and valet areas.
• Record guest service details accurately in logs and forms.
• Prepare for group arrivals and departures, ensuring proper luggage handling and room readiness. 

Safety and Security

• Monitor pedestrian traffic and patrol public areas, guest floors, and perimeters.
• Identify and report safety hazards promptly.
• Adhere to hotel life safety systems and emergency procedures.

General Maintenance

• Address minor maintenance issues such as replacing light bulbs or handling minor plumbing concerns.

Other Responsibilities

• Assist Front Desk staff with calls, directions, taxi requests, and guest inquiries.
• Collaborate with Housekeeping to maintain public spaces.
• Complete event setups, break downs and servicing of meetings as directed by the General Manager.
• Communicate effectively using radio and other tools.
• Perform additional duties as assigned by the General Manager or Front Desk.

Requirements

Qualifications

• Valid driver’s license with the ability to operate standard and manual transmission vehicles.
• High school diploma or equivalent preferred.
• Previous experience in customer service or hotel operations is a plus.

Physical Requirements

• Stand, walk, and move continuously for extended periods.
• Handle luggage carts and lift items up to 50 pounds.
• Perform physical tasks such as bending, kneeling, pushing, and pulling.