Founded in 2014, Crossroads Talent Solutions, LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience, we specialize in connecting talented professionals with rewarding career opportunities, ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF), the United States Army, the United States Navy, and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads, we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.

Verifying Official – ID Card Administration Support

📍 Naval Weapons Station Joint Base Charleston, SC

Crossroads Talent Solutions is seeking a customer-focused and detail-oriented Verifying Official to support Identification Card Administration Services at two Identification Card Issuance Offices located within the MNCC Personnel Support Detachment at Naval Weapons Station Joint Base Charleston, SC. This position plays an important role in delivering exceptional service to military personnel, families, retirees, and authorized civilians.

What You’ll Do

• Greet and assist customers in a professional and courteous manner upon arrival
• Review and verify eligibility documentation for military identification card issuance
• Record customer arrival times and manage customer processing queues efficiently
• Provide customers with informational handouts and guidance regarding services
• Promote the use of the DEERS-RAPIDS Self-Service and Online Appointment Scheduler to improve customer experience
• Process and issue military identification cards accurately and efficiently, with a goal of completing transactions within 15 minutes per customer
• Perform basic maintenance on RAPIDS workstations and printers, including replenishing toner, laminate, and paper supplies
• Support Government personnel by providing updates and input regarding daily work activities

Qualifications

• High school diploma or equivalent required
• Ability to successfully pass a background investigation
• Strong customer service, communication, and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Prior administrative, military, or customer service experience is a plus

Why Join Crossroads?

We believe in supporting our employees both professionally and personally. Eligible employees may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Life Insurance Options
• Employee Health & Wellness Program
• Opportunities to support meaningful federal missions and military communities

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled