HSAIII-APS

Salary Range: $32,752-$52,093

Title Description- Human Services Specialist III

 Position Summary:
The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Key Responsibilities:

• Answer and direct incoming phone calls in a courteous and professional manner
• Determine the level of need or urgency of calls and appropriately route emergencies
• Take accurate messages and relay information promptly to appropriate staff
• Document contacts, case activities, and service information in agency systems
• Assist with preparation and tracking of yearly guardianship paperwork
• Maintain organized filing systems (electronic and paper records)
• Provide general clerical and administrative support to Adult Services staff
• Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
• Transport clients to appointments or required services as needed
• Support caseworkers with scheduling, correspondence, and follow-up tasks
• Maintain confidentiality and professionalism at all times

Knowledge, Skills, and Abilities : Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction);   structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;    and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.  Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone. 

Qualifications:

• High school diploma
• Experience in administrative support, human services, or social services environment preferred

Preferred Qualifications:

• Proficiency in Microsoft Office Suite
• Strong organizational and multitasking skills
• Ability to assess urgency and respond appropriately in sensitive situations
• Excellent written and verbal communication skills
• Valid driver’s license and ability to transport clients
• Ability to work effectively with vulnerable populations

Special Requirements: 

 Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and must be able to meet agency insurance policy standards. and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency.

This position is covered under Code of Virginia §63.2-1601.1 or §63.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry.

Special Instructions to Applicants:  

Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. This website will provide a confirmation of receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information provided. Please refer to your Local HR Connect account for the status of your application and this position.

Contact Information:

Name Marie Hopkins

Phone:  540-564-6163

Email: marie.hopkins@dss.virginia.gov 

Address: Harrisonburg Rockingham Social Services District 110 North Mason Street, Harrisonburg, Virginia 22802