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Client Care & Intake Specialist

K

Kisling, Nestico & Redick, LLC

Posted 3 months ago

Full Time

Bath Township, Ohio

In Person

Smart Summary

Responsibilities

The specialist is responsible for managing client intakes, recording data in case management software, and handling retainer agreements. They also coordinate appointments between clients and medical providers while maintaining communication with the legal team.

Qualifications

You have a high school diploma or GED and can type 45 WPM with accuracy. You are skilled in general office administration and have experience with MS Office Suite. Your attention to detail and ability to handle high-volume phone calls are key to this role.

Must Have Skills for ATS

MS Office Suite

Data Entry

Job Description

Description

  • Create and field client intakes
  • Collect and record information from potential clients and open cases in case management software
  • Send and receive retainer agreements for perspective clients who meet the specific criteria.
  • Maintain data entry requirements by following data program techniques and procedures
    • Verify entered data by reviewing, correcting, deleting, or re-entering information
    • Combine data from multiple systems
  • Regular, consistent, punctual attendance
  • Follow-up on intakes (as needed)
  • Placing outbound calls
  • Contact with medical providers and clients regarding availability of doctor appointments
  • Follow up calls from medical providers when clients are non-compliant with appointments
  • Consistent and regular communications with clients regarding appointments
  • Consistent and regular communications with legal team regarding clients

Requirements

  • Understanding of general legal procedures and business practices
  • Standard clerical and general office administration procedures
  • High volume phones, call center and/or law firm experience is preferred
  • Exceptional communication skills
  • Ability to work well under pressure and to exercise good judgment
  • Strong attention to detail
  • Strong working knowledge of MS Office Suite
  • Must work well in a team atmosphere
  • Ability to lift a minimum of twenty pounds
  • High School Diploma or GED required
  • Must type 45 wpm with accuracy
  • No Supervisor responsibility
  • This is a full time position, standard hours Monday – Friday of 40 hours per week. Some overtime, as necessary based upon projects.

K

Kisling, Nestico & Redick, LLC

Kisling, Nestico & Redick (KNR) is a personal injury law firm serving all of Ohio. Based in Akron, the firm also has offices in Canton, Cincinnati, Cleveland, Columbus, Dayton, Toledo, and Youngstown. KNR focuses on personal injury law, meaning we seek justice and compensation for those injured by someone else's actions. This area of law is diverse, ranging from car accidents and workers'​ compensation to dangerous drugs and medical malpractice. With over 100 years of combined experience, the attorneys at KNR have the knowledge, experience, and commitment necessary to get proven results. We have built our solid reputation by fighting hard and working quickly on behalf of each individual client. Part of what sets KNR apart from other firms is our genuine commitment to our clients. If you cannot come to our offices, we will come to you - any time, day or night, even on weekends. We will come to your home, your hospital room, or any other place you prefer to meet. Our attorneys understand time is essential in a personal injury case, so we work hard to ensure we get you every dollar you deserve as fast as we can. By combining diligence and expedience, KNR is able to provide each client with personal attention and effective legal service.
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