Front Desk Sales Advisor / Customer Service

Elements Massage

Posted 3 months ago

Full Time

Horsham Township, Pennsylvania

In Person

Smart Summary

Responsibilities

Drive membership growth and sell packages or gift cards while delivering a professional first impression to guests. Manage front desk operations including scheduling, payments, and resolving client concerns.

Qualifications

You have proven success in sales, particularly in membership or service-based sales, with strong communication skills and the ability to influence and close deals. You are a confident, outgoing, and motivated individual, eager to meet and exceed performance metrics. Prior customer service experience in retail, spa, or hospitality is a plus.

Must Have Skills for ATS

Membership sales

Service-based sales

Sales

Customer service

Scheduling

Payments

Job Description

Overview

Wellness Membership Sales Advisor - Sign on Bonus

Elements Massage – Horsham, PA

Overview

Elements Massage Horsham is searching for a high‑energy, results‑driven Wellness Membership Sales Advisor/ Customer Service Specialist to join our front desk team. This role is built for someone who loves sales, thrives on performance metrics, and wants to be rewarded for their success.

As the face of our studio, you’ll drive membership growth, convert inquiries into loyal clients, and deliver a polished, professional experience from the moment guests walk in. If you’re competitive, confident, and motivated by hitting goals and exceeding them, you’ll excel here.

We offer a calm, spa‑like environment, but make no mistake: this is a sales‑focused role with real earning potential and clear opportunities to grow.

What We Offer

  • $16+ per hour based on experience

  • Monthly performance bonuses for hitting conversion and sales targets

  • FREE monthly massage

  • $500 sign‑on bonus

  • A supportive, high‑performance team culture

  • Ongoing training to sharpen your sales and customer service skills

Responsibilities

  • Deliver an exceptional first impression for every client walking through the door

  • Drive membership sales by confidently presenting the Elements Wellness Program

  • Sell packages and gift cards to maximize client value

  • Convert phone inquiries into booked appointments through strong communication

  • Manage scheduling, payments, and front desk operations with accuracy

  • Collaborate with the team to meet and exceed monthly sales goals

  • Resolve client concerns with professionalism and a solutions‑focused mindset

Qualifications

  • Proven success in sales: membership or service‑based sales strongly preferred

  • Strong communication skills with the ability to influence and close

  • Customer service experience in retail, spa, or hospitality is a plus

  • Confident, outgoing, and motivated by performance metrics

  • Reliable, organized, and able to thrive in a fast‑paced environment

  • Available for some evenings and weekends

  • Passion for wellness and delivering a standout client experience

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Elements Massage

Founded by a massage therapist, Elements Massage™ provides handcrafted, personalized, and therapeutic massage. Different than the day-spa experience, Elements Massage™ serves clients who value massage as a way to boost immunity, ease muscle aches, minimize stress, encourage sound sleep, and alleviate issues stemming from injuries, illnesses, or stress. Elements Massage™ affordable membership model helps clients prioritize a service that greatly aids in living a healthy lifestyle. At Elements Massage, we are proud to be an organization that reflects the diversity of our communities. We embrace our differences and continually strive to be better because of them.
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