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Reservations Coordinator

R

Radiate Hospitality, LLC

Posted 3 months ago

Full Time

Palo Alto, California

In Person

Smart Summary

Responsibilities

The Reservations Coordinator manages the hotel switchboard and reservation systems to provide high-quality service to guests. They are responsible for directing calls, updating reservation alerts, and supporting the Front Desk with administrative tasks.

Qualifications

You have a friendly and customer service-oriented demeanor, with a talent for providing quality guest service through phone support and reservations systems. You are adept at operating hotel switchboards and reservations systems, anticipating guest needs, and managing communication effectively.

Must Have Skills for ATS

PBX

reservations systems

hotel switchboard

word processing

Job Description

What We Look For...

We are in search of a friendly, customer service oriented Reservations Coordinator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.

The Key Responsibilities

  • Meet and exceed guest and team member expectations by providing Legendary Service and team work
  • Operating hotel switchboard, telephone program, two-way radios, hotel ordering system
  • Greet all callers with a warm and sincere greeting
  • Anticipate and recognize individual guest needs
  • Pass on requests in a timely and accurate manner to appropriate colleagues
  • Answer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnel
  • Be aware of daily events, restaurant, entertainment and special events in hotel area
  • Operate PBX as the main command center in the event of an emergency
  • Update all reservations comments and alerts
  • Assist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processing

Qualifications

  • Previous front desk, reservations, and/or hospitality experience preferred

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

R

Radiate Hospitality, LLC

What started as a simple family operation with one hotel in 1973 has turned into one of the West Coast’s top hotel management companies. For over four decades, Radiate Hospitality has been a force in the world of hotel and real estate development and management, building its reputation on consistency, dedication, and passion. Our focus is on cultivating close relationships and placing a premium on quality partnerships. From our projects and corporate partners to our associates, we choose to collaborate with those who inspire us, echo our ethos, and share our core beliefs: Be Authentic; Be Humble; Be Committed. Like a brilliant ray of light, Radiate Hospitality is unrivaled in the industry with a discerning approach and unwavering commitment to success which will continue to serve as our tenet as we evolve for years to come. OUR CURRENT PORTFOLIO INCLUDES: - Hi-Lo Hotel, Autograph Collection - Portland, OR - Crowne Plaza Cabana Palo Alto - Palo Alto, CA - Hotel Shattuck Plaza - Berkeley, CA - Hotel Keen - Palo Alto, CA - Hotel Lucent - Menlo Park, CA - Hampton Inn Petaluma - Petaluma, CA - Best Western Plus Riviera - Menlo Park, CA - Best Western Plus All Suites Inn - Santa Cruz, CA - Homewood Suites - Belmont, CA Coming soon to the Radiate Hospitality collection: - Hampton Inn - Mountain View, CA - TBD Hotel - Santa Rosa, CA - TBD Hotel - Sunnyvale, CA
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