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Helpdesk Engineer – Windows / Microsoft 365

Vichara

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

Provide L1 desktop and application support for Windows users, focusing on connectivity, hardware, and Microsoft 365 tools. Handle user onboarding, offboarding, and basic Azure AD administration for a small investment fund.

Qualifications

You have strong experience supporting Windows 10/11 desktops and Office 365, including Teams, Outlook, and OneDrive. You are adept at basic Azure AD/Entra ID administration and troubleshooting file transfer issues, with excellent English communication and ticket documentation skills.

Must Have Skills for ATS

Windows 10

Windows 11

Office 365

Outlook

Microsoft Teams

OneDrive

SharePoint

Azure AD

Entra ID

FTP

SFTP

Job Description

Company Description

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Key Responsibilities:

  • Provide L1 desktop and application support for Windows users.
  • Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
  • Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
  • Assist with user onboarding, offboarding, password resets, MFA, and access requests.
  • Handle basic Azure AD / Entra ID user administration.
  • Support file transfers, FTP/SFTP access, shared drives, and permission issues.
  • Document tickets clearly and escalate L2/L3 issues when required.
  • Communicate professionally with business users, including senior investment staff.

Qualifications

Required Skills:

  • Strong Windows 10/11 desktop support experience.
  • Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
  • Basic understanding of Azure AD / Entra ID.
  • Familiarity with FTP/SFTP and file transfer troubleshooting.
  • Excellent spoken and written English.
  • Strong ticket documentation and follow-up discipline.
  • Prior experience supporting financial services or investment firms is a plus.

Work Location: New York office / onsite support
Level: L1 Helpdesk / Desktop Support
Budget: Up to $40/hour
Client Type: Small-sized investment fund

Additional Information

  • Compensation: USD 40 - USD 40 - hourly

    • Vichara

    Vichara Technologies is a niche technology services and solutions firm focused on solving complex Capital Markets challenges. Vichara’s solutions include valuation, analytics and risk management for fixed income asset classes with special focus on structured products (RMBS, CLO, CDO, CMBS/CRE, Whole Loans). vLens, our mortgage data platform allows for analysis of large mortgage data sets. Our philosophy is to provide most granular, accurate and timely analysis. Our clients take advantage of having insights before their competitors. We aim to provide exactly what you want and increase your productivity many folds by streamlining your investment process. Vichara also provides technology consulting, custom software development, system integration and infrastructure management services. Over the last decade, Vichara has built mission critical enterprise systems for securities trading, portfolio management, asset securitization, trading analytics, modeling, risk management, accounting and financial operations for many of the world’s leading financial institutions across the globe.
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