IT Operations Intern

This is an onsite internship in Conway, Arkansas

PURPOSE:
We are looking for an IT Operations Intern. The IT Operations Intern works with a team of technical professionals in the Operations Center. This position’s primary responsibility is to provide assistance with technical support tickets received by phone and electronic requests.

RESPONSIBILITIES:

Serve as the first point of contact for clients seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the client through the problem-solving process
Provide accurate information on IT products or services
Record events and problems and the resolution in ticketing system
Follow-up and update client status and information
Escalate unresolved issues to the appropriate internal team
Other Responsibilities as assigned by management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

High school diploma or GED equivalent required
Ability to pay attention to details
Written and oral communication skills
Ability to prioritize and execute tasks in a fast-paced environment
Willingness to take on new challenges and build on current skills
Analytical and conceptual thinking skills
Ability to multi-task and be a self-starter
Ability to check all technical material for consistency and accuracy
Ability to work up to 29 hours per week

PREFERRED SKILLS, EDUCATION AND EXPERIENCE
• Previous help desk experience is a plus
•Pursuing an undergraduate/graduate degree in Information Technology

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:

Committed to Client Success: Our actions and our words always align with the best interest of the client.
One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
Integrity: We are unquestionably committed to doing the right thing even when it is hard.
Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Compensation: $15/hr

Ascend Technologies was founded in 1998 with an initial focus on network infrastructure and telephony systems. Since our founding we have grown to over 750 customers on a national footprint. Our services offering is consolidated very specifically to designing, installing and proactively managing IP Telephony Systems, IT Networks, and IP Surveillance solutions. These specific areas of focus require a diverse skillset. Ascend is constantly looking to add to our staff with the best and brightest within the IT field. Our tagline “Solutions Outside the Box” tells our core values. We want to find the right solution and implement it efficiently for each and every unique customer. No two customers are alike, even if the chosen solution is the same. How you develop and implement a solution is more important than the physical solution itself. We like to say from experience “it is better to have an extraordinary vendor and an ordinary product than an extraordinary product and an ordinary vendor”. Ascend Technologies is a customer-driven and results-oriented telecommunications company. Our experienced staff is ready to assist you with all phases of planning, design, installation and maintenance of your voice, data & video systems. We have a full staff of certified technicians to ensure that your needs are handled as efficiently as possible. Find out why customers who do business with Ascend Technologies become customers for life.

IT Operations Intern

IT Operations Intern

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