Customer Service Representative / Dispatcher – Join the Carolina Cool Team!

Surfside Beach, SC

At Carolina Cool, we keep homes comfortable, customers smiling, and our team moving fast — and none of that happens without an amazing Customer Service Representative / Dispatcher.

We’re looking for an energetic, organized, people-loving professional who thrives in a fast-paced environment and enjoys being the heartbeat of the operation. If you love helping customers, solving problems, coordinating schedules, and supporting technicians, this could be the perfect fit for you.

This isn’t your average office job — every day is different, the pace is exciting, and you’ll play a huge role in helping our HVAC, Plumbing, and Electrical teams deliver outstanding service.

What You’ll Do

• Answer customer calls and provide friendly, professional support
• Schedule and dispatch technicians for service and maintenance calls
• Keep routes organized and efficient so our teams can serve more customers
• Communicate job details, schedule updates, and changes with technicians throughout the day
• Monitor call progress and make real-time scheduling adjustments when needed
• Help coordinate urgent and emergency service calls
• Maintain accurate customer and job information in our scheduling system
• Help create a smooth, positive experience for both customers and field teams

What We’re Looking For

• Strong communication and customer service skills
• Positive attitude and ability to stay calm under pressure
• Organized, dependable, and detail-oriented
• Comfortable using scheduling software and computer systems
• Team player who enjoys a fast-moving environment
• Ability to work remote weekends during peak season

Why You’ll Love Working Here

• Competitive hourly pay based on experience
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Stable, year-round work with a growing company
• Opportunities for advancement and career growth
• Fun, supportive team culture where your work truly matters

At Carolina Cool, we work hard, support each other, and celebrate wins together. If you’re ready to join a company that values teamwork, great customer service, and good people, we’d love to meet you.

Equal Opportunity Employer

Carolina Cool is proud to be an Equal Opportunity Employer (AA/EOE/M/F/V/D). We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals with disabilities. Applicants and employees are encouraged to discuss accommodation needs with the company.