Shift Lead

P

Pilot Companies LLC

Posted 3 months ago

Full Time

Columbia, Tennessee

In Person

Smart Summary

Responsibilities

The Shift Lead is responsible for managing customer transactions, overseeing kitchen operations, and ensuring food quality. They also supervise staff tasks and maintain store standards to ensure customer satisfaction.

Qualifications

You have experience with POS systems, cash registers, and basic computer knowledge. You are adept at managing transactions, providing excellent customer service, and ensuring food quality and kitchen organization. Your strong math and communication skills are essential for resolving customer complaints and leading your team effectively.

Must Have Skills for ATS

POS systems

cash registers

basic computer knowledge

math skills

Upselling

inventory

Manager certification

Job Description

Company Benefits:

  • BONUSES FOR ALL EMPLOYEES
  • PTO
  • FREQUENT PAY INCREASES
  • ADVANCEMENT OPPORTUNITIES
  • TUITION REIMBURSEMENT
  • FLEXIBLE SCHEDULE
  • EMPLOYEE DISCOUNTS

Job Description:

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way.  Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

  • Balancing and assigning cash registers 
  • Daily inventory
  • Providing great customer service 
  • Good communications skills
  • Processing returns and refunds and resolving customer complaints.
  • Ensuring cashiers are Upselling and providing great customer service.
  • Maintaining a sanitized and well-organized kitchen.
  • Ensure all food is of the best quality.
  • Managing quote times 
  • Making sure all employees are doing their assigned task.
  • Make sure the store is up to Wingstop Inspections standards.
  • Following all company policies.

Job Requirements:

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints.
  • Manager certification is a plus. 

P

Pilot Companies LLC

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