Customer Service Coordinator / CSC Plastic Surgery

Lovelace Health System

Posted 3 months ago

Full Time

Albuquerque, New Mexico

In Person

Smart Summary

Responsibilities

Provide direct customer service and front desk support, including patient registration, scheduling, and insurance verification. Manage customer account transactions and oversee cashiering operations while adhering to safety regulations.

Qualifications

You have a High School Diploma or GED and one year of related experience, including knowledge of medical terminology and insurance plans. You are skilled in office procedures and able to provide direct customer service in a medical setting.

Must Have Skills for ATS

Medical Terminology Knowledge

Knowledge of insurance plans

Knowledge of office procedures

Job Description

Overview

Join our team as a day shift, full-time, Plastic Surgery Customer Service Coordinator (CSC) in Albuquerque, NM.

Why Join Us? 

Thrive in a People-First Environment and Make Healthcare Better 

  • Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. 
  • People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. 
  • Make Healthcare Better: We use advanced technology to support our team and enhance patient care. 

Get to Know Your Team: 

  • Lovelace Medical Group is a multi-specialty provider group which includes clinics, doctors, and advanced practice providers in a broad range of specialties and primary care.

Responsibilities

  • Provide direct customer service and front desk assistance for assigned departments, including but not limited to admitting, registering, scheduling, and verifying insurance.
  • Handle customer account transactions, provide customer assistance, and perform and/or oversee cashiering operations.
  • Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

Job Requirements:

  • High School Diploma or GED equivalent.
  • One (1) year of previously related experience.
  • Medical Terminology Knowledge.
  • Knowledge of insurance plans.
  • Knowledge of office procedures

Preferred Job Requirements:

  • Associate’s Degree in a related field of study.
  • Previous medical office experience.
  • Heart Saver.

Lovelace Health System

For nearly 100 years, Lovelace Health System has set new standards of care in New Mexico through revolutionary advances in medicine and surgery. Today, that legacy of accomplishment continues in our commitment to advanced technology and sensitive care. At Lovelace, we believe that each encounter with a patient or health care consumer offers an opportunity to make a difference in their health and well-being – and in our reputation for caring, customer service and positive outcomes. We've made investments in technology and programs to meet Albuquerque's evolving needs. With a network of acute care hospitals and Lovelace Medical Group clinics, we serve patients throughout the greater Albuquerque and Rio Rancho metropolitan area, as well as Roswell. We not only strive to be the provider of choice for patients, but employer of choice for health care professionals in New Mexico.
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