FUNCTION:  

Responsible for answering incoming calls to the housekeeping department, logging information received regarding problems/situations which require prompt attention to guest’s service requests. 

RESPONSIBILITIES:

1. Coordinate with the hotel front desk regarding early check-outs and stay-over hotel guests.
2. Update the housekeeping supervisors as to the available-dirty and vacant rooms that need to be cleaned.
3. Ensure daily staffing levels are adequate. 
4. Coordinate with housekeeping supervisors regarding the status of available rooms and updates the computer accordingly.
5. Control and log the issuance and receipt of all hotel pass keys.
6. Notify supervisors of room changes that affect room status.
7. Attend to guest room needs such as lost and found items, irons, coffee pots, extra blankets, cribs, etc.
8. Log all lost and found items and coordinate their storage with Security.
9. Coordinate and follow up on requests for repairs with Engineering.
10. Prepare and submit all required paperwork and reports to the Executive Housekeeper.
11. Perform the duties of a guest room attendant if the need and business levels arise. 
12. Maintain an open line of communication with housekeeping supervisors and managers concerning all housekeeping and guest service-related issues.
13. Address guest concerns and or complaints in a timely and professional manner
14. Establish and maintain effective channels of communication with all levels of the Nugget team and guests. 

1. Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
2. Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
3. Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike. 
4. Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager. 
5. Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
6. Regular predictable attendance is required.
7. Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS:      Housekeeping Manager

MINIMUM REQUIREMENTS:

Minimum 19 years of age. 

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language. 

EXPERIENCE:  

Minimum 1 year experience in housekeeping or guest service in a similar casino/hotel environment preferred. 

SPECIAL SKILLS:

LICENSE/CERTIFICATION:

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Ability to walk, stand, or sit for extended periods of time

Ability to lift, and move product up to 50 lbs.

Fine finger manipulation. 

Work environment may include smoke and variable temperature, lighting, and noise levels.

Work may be performed indoors and outdoors during special events.