About the Role

Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.

Position Responsibilities

Complies with all New Jersey/CCC regulatory requirements
Adhere to established company and departmental procedures, guidelines, and policies at all times
Facilitates communications between the various hotel/casino departments and the Front Desk
Ensure prompt and courteous check in/check out of hotel guests
Assist with checking rooms to verify the status of hotel reservations
Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
Balancing guest folios and ensuring that every reservation has a valid payment method
Assisting our guests and VIP clientele with all their accommodations.
Resolve guest complaints and increase guest retention.
Respond and assist to phone inquiries from internal and external guests
Processing all forms of settlement methods
Verifying team member banks at the end of the shift and reporting discrepancies
Handle guest packages and post charges in the system
Assist with training and developing new team members
Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications

Essential Functions

Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Must be able to stand for an entire shift
Must be able to lift/push/pull up to 25 lbs