Client Solutions Specialist

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Bitkernel Technology Inc

Posted 3 months ago

Full Time

Austin, Texas

Hybrid

Smart Summary

Responsibilities

Build and customize tailored client-facing demos using an OTT streaming SaaS platform to help the Business Development team win deals. Manage content asset libraries and support the transition of prospective clients through onboarding and implementation.

Qualifications

You are technologically savvy, resourceful, and able to quickly learn and adapt to new tools and platforms. You have a keen eye for detail and can create tailored, compelling client-facing demos that showcase product value. A Bachelor's degree in Computer Science, Engineering, or a related field from a top-ranked institution is required.

Must Have Skills for ATS

SaaS

Canva

video editing

OTT streaming

Computer Science

Engineering

Job Description

About the Role

We're looking for someone who likes to build, figure things out, and move fast. This is not a traditional sales role. You'll work directly with out Business Development team to create demos and experiences that help us win deals across industries like sports, content creators, media, and more.

You do not need to be an expert in streaming technology, but you do need to be curious, hands-on, and quick to learn. Once you understand how things work, you'll be responsible for turning ideas into clean, tailored, and compelling demos that show clients the value of our platform.

If you are the type of person who enjoys learning new tools, creatively solving problems, and seeing your work directly impact revenue, this role could be for you!

What You'll Own/Do:

  • Build and customize client-facing demos using our OTT streaming SaaS platform
  • Upload, organize, and manage content asset library (videos, thumbnails, graphics, etc.) to create polished demo environments for potential clients.
  • Follow and improve internal "recipes" for building demos across different industries and use cases.
  • Work closely with Business Development team to enable and convert real opportunities using dynamic demos tailored to prospective clients.
  • Adapt quickly as our product, features, and use cases evolve.
  • Support client onboarding and implementation in the future.

What We Require for this Role:

  • Scrappy, resourceful, and able to intuitively create and deliver when information is incomplete or ambiguous.
  • Technologically savvy and a fast adopter of new tools and platforms.
  • Strong attention to detail and ability to see your work from the client's perspective.
  • Organized and able to manage multiple projects concurrently.
  • Clear communicator who can manage both internal and external stakeholders.
  • Experience and/or proven interest in media and/or streaming, sports, independent creator space, or digital platforms.
  • Top-Tier Education: You hold a Bachelor’s degree in Computer Science, Engineering, or a related field from a 4-yr accredited institution globally ranked in the top 500 universities.

Bonus Points for Candidates Who Have:

  • Experience with tools like Canva, Basic video editing, and/or content platforms
  • Exposure to SaaS, marketplaces, or digital products
  • Internship or early-career experience in sales, customer success, marketing or content operations.

Growth Path:

This role is designed as a launchpad. As you learn the platform and the business, you'll have the opportunity to grow into client-facing roles, such as:

  • Onboarding/ Implementation Specialist
  • Customer Success Manager
  • Account Manager

How this role differs from others.:

  • Work directly with leadership and see how deals get done
  • Be part of a fast-growing company in teh OTT streaming space
  • Exposure to clients across sports, creators, media, and emerging industries.
  • Your work will have a direct impact on revenue, growth, and ultimately, our success.

Perks & Benefits:

  • Career Development Opportunities: Access to learning resources, mentorship, and professional growth.
  • Collaborative Team Environment: Engage in team-building activities and thrive in a creative, supportive workplace.
  • Great Work Environment: Work from our modern office, with flexibility to work from home on Fridays.
  • Comprehensive Benefits: Extensive health & benefits plan, LTD & Life Insurance.
  • Global Opportunities: Join a company with international reach and potential for future travel and team-building abroad.
  • Pay Equity: We base pay on your experience, location, and internal equity to make sure everyone is compensated fairly and consistently.

#LI-ATX

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Bitkernel Technology Inc

BitKernel Technology Inc is an internet technology company specializing in providing streaming platforms for long-form video content, offering secure, comprehensive, end-to-end enterprise business solutions for the video domain. BitKernel’s mission is to deliver all-encompassing video streaming SaaS solutions that cater to a variety of stakeholders, including operators, media content suppliers, channel distributors, and content creators, across both market and operational dimensions. Our ultimate goal is to ensure that high-quality video content is accessible to internet users around the globe, anytime and anywhere. At BitKernel, we are the first members of a fast-growing, exciting global industry. We are proud of what we do and make meaningful impact to our customers. This is a company and career that values lifelong learning at an accelerated rate.
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