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Agent Customer Care

Hilton Grand Vacations

Posted 3 months ago

Full Time

Enterprise, Nevada

In Person

Smart Summary

Responsibilities

Interact with guests and prospective owners via phone to schedule accommodations and book tours. Respond to inbound calls from marketing campaign leads to help them book vacation getaways.

Qualifications

You have a strong customer focus and excellent communication skills to provide support and resolve inquiries. You are comfortable working in a fast-paced environment and are eager to learn and grow within the hospitality industry, potentially through the company's educational assistance programs.

Job Description

Why Team Members Love Working Here?

  • Driven base pay plus monthly performance incentives
  • Get your earned pay any time before payday through DailyPay*
  • Medical, Dental, and Vision benefits starting on Day One
  • Generous Vacation Time Off Program and Paid Sick Time
  • GO Hilton Discounted hotel rates worldwide
  • Tuition reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing

Schedule:

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks, Monday through Friday. Multiple shifts are available.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
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