Service Technician I

ACT ENTERTAINMENT

JOB DESCRIPTION 

DEPARTMENT: Technical Services                                                                                                                FLSA: Non-Exempt

REPORTS TO: Service Manager                                                                                                                                                              LOCATION: Cincinnati, OH

SUMMARY: This position is responsible for assisting the Service Team with equipment service and repairs, ensuring a clean and organized work environment, and preparing new and demo equipment of ACT product lines.

DUTIES AND RESPONSIBILITIES:

• Assist with equipment diagnostics, service, and repairs.
• Quality control for new and demo equipment needed for the sales team.
• Quality control for equipment that has been repaired or serviced.
• Ensure a clean, organized and safe work environment.
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma, GED, or previous experience.
• Minimum 3 months related live event production experience and/or training, or equivalent combination of education and experience.
• Microsoft Office applications experience a plus.
• Problem solving abilities
• Familiar with the use of diagnostic and repair tools such as multimeter, oscilloscope, DMX tester, soldering tools.
• Detail-oriented, with excellent organizational and time management skills.
• Ability to multi-task and work effectively in a team-oriented environment.
• Strong communication skills, with the ability to interact professionally and courteously with customers and colleagues.
• Willingness to work flexible hours, including nights and/or weekends as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally works near moving mechanical parts.
• While performing the duties of this job, the noise level in the work environment is usually quiet.
• The employee must lift and/or move up to 50 pounds.

COMPANY VALUES:

• Deliver Legendary Service: It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers. 
• Do the Right Thing, always: Demonstrate an unwavering commitment to doing the right thing in every action you take, and, in every decision, you make, especially when no one’s looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right. 
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience. 
• Contribute to Profit: We’re in business delivering value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change, and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don’t take things personally or take yourself too seriously. Laugh every day. 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.