Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Anticipating guest needs, and solicitation of business while assisting to control expenditures.  Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence
• Control purchase orders and check requests
• Administer daily, monthly, quarterly, and annual sales reports
• Update and optimize the hotel’s content across all online channels
• Develop email marketing campaigns for Rooms, Food & Beverage, and other outlets in line with the CRM strategy and corporate guidelines
• Provide creative ideas and best practices for content marketing and social media
• Deliver monthly and quarterly reports on web performance
• Monitor and reply to online reviews
• Support the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservations
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation
• Assist the Sales & Catering teams with the preparation of contracts, proposals and addendums
• Take booking inquiry information via phone or email and prepare proper paperwork
• Ensure that all arrangements, including upgrades and amenities, are handled properly
• Coordinate with other departments through verbal and written instructions
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.

Qualifications

• Degree in Marketing, Business, Hospitality Management, or a related field an asset
• Understanding of current digital marketing concepts, strategy and best practices an asset
• 1-2 years administrative support experience preferred
• Previous experience within hotel sales an asset
• At least one year of progressive experience in a hotel or related field required 
• Is technologically savvy, with a working knowledge of Opera S&C preferred
• Proven proficiency in Microsoft Office applications required
• Excellent communication skills, both written and verbal required
• Highly responsible & reliable
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be able to work with and understand financial information and data, and basic arithmetic function

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities