Overview

Be inspired. Be valued. Belong. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs...and more

Description

Be Inspired. Be Rewarded. Belong. At Emory Healthcare. At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs in a supportive environment that enables you to reach new heights in your career and become what you want to be.

• Comprehensive health benefits that start on day 1. Student Loan Repayment Assistance & Reimbursement Programs.  Family-focused benefits. Wellness incentives. Ongoing mentorship, development, and leadership programs and more! Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Welcome Associate I, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.

• Key Responsibilities:
• Greets and acknowledges all patients, guests, and employees entering the facilities with a smile and an appropriate salutation (e.g., good morning, good afternoon ).
• Welcomes all customers following the Emory Healthcare customer service model to ensure a warm, positive experience.
• Assists patients with check-in, including utilizing online apps and troubleshooting any issues they encounter.
• Communicates effectively with patients, families, and staff to address concerns and resolve complaints in real-time, engaging leaders as needed for service recovery.
• Maintains a clean and organized environment, ensuring that the entrance, waiting rooms, and storage spaces are free of trash and debris.
• Keeps workstations sanitized, stocked, and addresses sanitation needs in entry areas.
• Performs administrative tasks such as confirming and updating patient demographics, registration, updating insurance information, scheduling, entering referrals, and collecting copays.
• Frequently rounds on patients in the waiting room, proactively ensuring their comfort and addressing any immediate needs.
• May be required to float or travel to other areas or locations as business needs arise.
• Other duties may be assigned as needed.

Required Competencies:

• Critical thinking skills to assess and resolve issues quickly.
• A strong customer service mindset focused on meeting patient needs.
• A welcoming demeanor to create a positive first impression.
• Empathy and compassion when interacting with patients and their families, ensuring they feel valued and cared for.
• Physical Requirements: Frequent standing and walking (50% of the workday) and occasional sitting (50% of the workday).

Minimum Qualifications:

• High school diploma, GED, or equivalent.
• Must be at least 18 years of age and authorized to work in the United States.
• Proficiency in English, with strong verbal and written communication skills.
• Strong interpersonal skills with the ability to work collaboratively in a team environment.
• Basic digital literacy and comfort navigating multiple software applications simultaneously.
• Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy.
• Successful completion of software training upon hire.
• Excellent attendance and reliability.
• Ability to pass a Customer Service Assessment.

What This Position Offers:

A supportive and diverse team environment.  This is an entry level position with a career path at Emory Healthcare .  Opportunities to grow and contribute to patient satisfaction and quality initiatives.  Opportunity to progress to a Patient Welcome Associate II after 6 months of hire At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you!

PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.