Royals Hot Chicken Front of House

Eternal Optimist

Posted 3 months ago

Full Time

Louisville, Kentucky

In Person

Smart Summary

Responsibilities

Provide exceptional customer service and manage guest satisfaction while coordinating with both front and back of house teams. Maintain cleanliness of dining areas and complete daily opening, mid-shift, and closing duties.

Qualifications

You have strong customer service skills and the ability to communicate effectively with both guests and team members. You can answer menu questions, handle guest complaints, and maintain cleanliness in a fast-paced restaurant environment.

Must Have Skills for ATS

food safety

alcohol service

Job Description

Job Description:

Join Royals and be part of a team delivering exceptional guest experiences in a fast-paced, fun environment. As a Front of House Team Member, you’ll be the first impression of a guest as they take their chicken journey! This role requires teamwork, attention to detail, and a genuine, hospitable attitude.

Duties & Responsibilities:

 Provide model customer service, manage guest complaints, and ensure satisfaction.

 Communicate effectively with both Front and Back of House teams.

 Maintain cleanliness of dining and work areas; stock and organize supplies.

 Complete daily opening, mid-shift, and closing duties.

Qualifications:

 Strong customer service skills and communication.

 Ability to answer questions and make menu recommendations.

 Knowledge of food safety and alcohol service guidelines is a plus

 Ability to work in a fast-paced environment

 Must be 20+1 day to serve alcohol

Physical Demands:

 Stand, bend, and move throughout shifts.

 Lift and carry up to 40 lbs; work in noisy and occasionally hot

Shift:

 Morning

 Day

 Evening

Experience:

 Restaurant: 1 year (Preferred)

Other:

 $18-21 per hour (inclusive of tips)

 Flexibility Schedule 

Eternal Optimist

Based in Louisville, Kentucky, Eternal Optimist Hospitality opened its first concept, Feast BBQ, landing on Eater’s list of Hottest BBQ Restaurants. Royals Hot Chicken, an ode to Kentucky fried chicken and Nashville hot chicken featuring potluck sides, opened in 2015. In the fall of 2017, founder, Ryan Rogers, along with executive chef and partner, Andrew McCabe, opened bar Vetti, a regional Italian restaurant featuring fresh housemade pasta, brick oven pizza, and seasonal shared plates in a lively communal space. Eternal Optimist Hospitality's brands have been featured in Eater, The Chicago Tribune, Travel & Leisure, The New York Times, USA Today, and Garden & Gun.
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