Service Advisor
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Butler Toyota of Jacksonville
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Service Advisor
Butler Toyota of Jacksonville
Posted 3 months ago
Full Time
Jacksonville, Florida
In Person
Smart Summary
Responsibilities
Manage the customer experience in the service lane by greeting clients, writing repair orders, and advising on necessary vehicle work. Coordinate the efficient distribution of work between technicians and provide concierge support for all owner inquiries.
Qualifications
You possess strong customer service, retail sales, or hospitality experience and excel at managing customer interactions throughout the service process. You are organized, have excellent communication and time management skills, and can efficiently manage tasks and potentially guide others.
Must Have Skills for ATS
Service Advisor
Service Writer
Customer Service
Retail Sales
Hospitality
Time Management
Job Description
Description
BUTLER AUTOMOTIVE GROUP
Butler Toyota Jacksonville
Job Title: Service Advisor / Service Writer
Department: Service Department
Reports To: Service Manager
As an Assistant Service Manager, you will own our customer’s experience in the service lane. From greeting vehicle owners on the service drive, to explaining the repair process, writing repair orders, advising customers of additional work needed, and closing of repair orders, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but also have previous roles in customer service, retail sales, restaurant industry or hospitality.
At Butler Toyota Jacksonville we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Butler Toyota Jacksonville is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Flexible Work Schedule
- Saturday Lunches
- Discounts on products and services
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Distribute work between technicians efficiently
Requirements
QUALIFICATIONS
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
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Butler Toyota of Jacksonville
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