Summary of Position 

The Leasing Professional supports all leasing and resident experience functions within a multifamily community. Artisan Leasing Professionals have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are highly qualified to deliver top-notch customer service plus understand and anticipate prospect and resident needs to create exceptional Artisan experiences

Principal Accountabilities  

• Conduct all business in accordance with ARTISAN policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Manage the leasing process from tour to move-in to ensure an Artisan “move-in experience.”
• Showcase the value of the community features as they relate to the prospect's needs.
• Use a stakeholder-focused attitude year-round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Promote positive resident relations through courteous and timely response to resident needs and concerns.
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval and related bookkeeping tasks.
• Collaborate with team members to plan and organize resident events.
• Other duties as assigned

Requirements 

• High school diploma or equivalent, some college-level education preferred.
• 1+ years in a sales-oriented role. 6+ months of on-site leasing experience or a combination of customer service and sales experience and education preferred.
• Computer proficiency, including MS Office: Word, Excel, and Outlook.
• Real Page experience preferred, not required.