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Customer Service Rep I Paratransit

C

Capital Metropolitan Transportation Authority

Posted 3 months ago

Full Time

Austin, Texas

Hybrid

Smart Summary

Responsibilities

Answer and respond to incoming and outgoing customer calls for the MetroAccess Control Center. Utilize electronic and paper resources to resolve customer inquiries and provide accurate directions via telephone.

Qualifications

You are an entry-level customer service representative with the ability to handle inbound and outbound customer calls. You will be working in the MetroAccess Control Center, supporting paratransit services.

Job Description

WHO WE'RE LOOKING FOR

This position is an entry level Customer Service Representative in Paratransit for the MetroAccess Control Center.  This position requires the ability to answer and respond to incoming and outgoing customer calls.

C

Capital Metropolitan Transportation Authority

CapMetro is the public transportation provider for over 1.3 million people in the Austin region. Our mission is to connect people and communities to jobs and opportunities, and our vision is to transform the daily lives of Texans. We provide a variety of transit services, including MetroBus, MetroRail, UT Shuttles, Pickup and MetroAccess, to meet the ever-growing needs of the Austin community. To serve the Austin of today and tomorrow, we’re working on Project Connect, the largest investment our region has ever made. The November 2020 voter approval of this transformative program will bring light rail service that changes the way Austinites move around the city, new MetroRapid routes that better serve East Austin and great regional service for the entire area. Join us in our mission to build a better Austin. At CapMetro, find work that works for you ~ It’s a thing around here!
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