Position Summary

The IT Transformation Intern supports enterprise technology initiatives by helping integrate change management practices into IT implementation projects, including communications, training, documentation, and user adoption activities.

This role is ideal for a highly motivated individual interested in technology transformation, project delivery, organizational design, and the application of AI tools to enhance business outcomes.

Key Responsibilities

1. Change Management & User Adoption Support

• Assist in identifying impacted stakeholders, business processes, and user groups for IT implementations
• Support development of change management deliverables including:
• Communication plans
• Training materials and user guides
• SOPs and process documentation

2. IT Implementation & Project Support

• Assist project teams with planning, documentation, and coordination of IT implementation activities
• Participate in requirements gathering, workflow documentation, and testing activities
• Document current-state and future-state processes using structured frameworks
• Support development of process maps, workflows, and business process documentation

3. AI & Innovation Enablement

• Explore and apply AI tools and platforms to improve project deliverables (e.g., drafting communications, generating documentation, analyzing data)
• Support pilot use cases for AI-driven transformation opportunities
• Assist in identifying opportunities to increase efficiency through automation and AI

Qualifications

Required

• Currently pursuing a Bachelor’s or Master’s degree in:
• Information Systems, Business, Engineering, Communications, or related field
• Strong written and verbal communication skills
• High attention to detail and organizational skills

Preferred

• Interest in:
• IT systems implementation
• Project management methodologies (Agile, Waterfall)
• Change management and organizational transformation
• Process improvement and operational excellence
• Experience with Microsoft 365 tools (Excel, PowerPoint, Teams, SharePoint)
• Familiarity with process mapping or documentation tools (Visio)
• Exposure to or interest in AI tools (e.g., Copilot, ChatGPT, Claude)

Key Competencies

• Analytical thinking and problem solving
• Strong communication ability
• Adaptability and learning agility
• Curiosity and interest in emerging technologies

What the Intern Will Gain

• Hands-on experience supporting enterprise IT transformation initiatives
• Exposure to end-to-end system implementations and change management practices
• Opportunity to apply AI in real-world business scenarios