Travel Customer Service Representative

P

Po Enterprises

Posted 3 months ago

Full Time

New York, New York

Fully Remote

Smart Summary

Responsibilities

Support clients through their travel planning journey by managing bookings and reservations. Respond to inquiries via email, phone, and messaging while maintaining accurate client records.

Qualifications

You have excellent customer service and problem-solving skills, with a strong attention to detail. You are capable of managing multiple client requests and have previous customer service experience, which is a plus for this role.

Must Have Skills for ATS

customer service

problem-solving

reservation management

itinerary management

Job Description

Overview:

We are looking for a Travel Customer Service Representative to support clients throughout their travel planning journey. This role focuses on delivering a positive client experience by assisting with inquiries, managing reservations, and ensuring smooth coordination.

Key Responsibilities:

  • Respond to client inquiries via email, messaging, or phone
  • Assist with bookings and reservation updates
  • Provide support with itineraries and travel documentation
  • Help resolve travel-related concerns
  • Maintain accurate client records

Qualifications:

  • Excellent customer service and problem-solving skills
  • Strong attention to detail
  • Ability to manage multiple client requests
  • Reliable internet access and a dedicated workspace
  • Previous customer service experience is a plus

Additional Details:

  • Remote position
  • Flexible schedule based on client needs
  • Training provided

Compensation:

  • Pay based on experience and performance
  • Additional details will be discussed during the hiring process

How to Apply:

Submit your application to be considered. Qualified candidates will be contacted with the next steps.

P

Po Enterprises

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